Thank you for choosing Ninala Skin Care. We pride ourselves on offering high-quality skincare products, carefully selected from the best Korean skincare brands. To ensure a smooth shopping experience, please review our return and exchange policy carefully.
General Policy
At Ninala Skin Care, we prioritize the quality and safety of our products. Therefore, we only accept returns and refunds in cases where products are delivered damaged or packaging is broken. It’s essential to inspect the products upon delivery by our courier, as we cannot accept return requests after the order is accepted.
Our customer service team is here to assist you. If you receive a damaged product, please contact us through WhatsApp at +9647701646449. To be eligible for a return, the product must be in its original condition, with the original packaging unopened and undamaged, and not used or altered.
Inspection Upon Delivery
We emphasize the importance of carefully inspecting your order upon delivery. Please follow these guidelines:
2.1. Immediate Inspection: When our courier delivers your order, please take some time to check the products for any visible damage, breakage, or missing items.
2.2. Reporting Damage: If you notice any damage, broken products, or tampered packaging, please report it immediately to the courier and document it on the delivery receipt. This step is crucial for the return process.
Eligibility for Returns
You are eligible for a return under the following conditions:
3.1. Damaged Products: If you receive a product that is damaged during transport and report it immediately upon delivery, please contact our customer support team within 2 days of receiving the damaged product. We may request photographic evidence of the damage to process your request.
3.2. Opened Products: If you receive a product with visible damage or tampered packaging and report it immediately upon delivery, please contact our customer support team within 2 days of receiving the opened product. We will investigate the issue, and if appropriate, facilitate the return process.
Starting the Return Process
To initiate the return process, please follow these steps:
4.1. Immediate Inspection: Upon delivery, carefully inspect the products for any visible damage, breakage, or tampered packaging. If you notice any issues, you have the right to refuse to accept the products from our courier.
4.2. Contact Us: If you reject the delivery due to damage or tampering, please inform us immediately by reaching out to our Instagram page @Ninala.Skincare, sending an email to info@ninalaskincare.com, or calling +9647701646449. Provide your order number, a description of the issue, and any photographic evidence if available.
Refunds
Since we offer a cash-on-delivery payment method, you don’t need to worry about traditional refunds. No payments are processed until you have inspected your order upon delivery and refused to accept any damaged or opened products. We understand that your satisfaction is essential, and we encourage you to inspect your order carefully upon delivery to ensure a hassle-free shopping experience with Ninala Skin Care.
If you have any questions or concerns about this process, please don’t hesitate to contact our customer service team through our Instagram page @Ninala.Skincare, via email at info@ninalaskincare.com, or by calling +9647701646449. We are here to assist you in any way possible.
Your satisfaction matters to us, and we value your business. We encourage you to inspect your order diligently upon delivery to ensure a positive shopping experience with Ninala Skin Care.
